Delivery & Returns

Delivery

Please note, the only items available for delivery are wool products and kefir grains. We are unable to deliver fresh produce, which is all available for direct purchase from our onsite farm shop.

We send all items via Royal Mail Tracked 24, other than gift cards which are sent first class. Postage prices vary depending on the item, which will be calculated at checkout.

Please note that whereas parcels usually arrive within the 24-hour time frame, we cannot guarantee it. If your package has not arrived after three days, please email info@plawhatchfarm.co.uk.

We endevour to send kefir grains out every Tuesday based on availability, however this may vary depending on staffing and bank holidays.

Please note that we only ship to the UK.

IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE THAT THE SHIPPING ADDRESS IS INPUTTED CORRECTLY AT CHECKOUT. If you notice an error, please let us know as soon as you can, and provided the order has not already been despatched we can alter it for you. Royal Mail does not cover us for incorrect addresses so if inputted incorrectly at checkout, the product and shipping is liable by the customer in this circumstance. If you have made a mistake in your delivery address, please contact us as soon as possible via info@plawhatchfarm.co.uk referencing your order number and correct address.

Returns and refunds

Perishable items
Unless the item received is damaged or faulty, we cannot offer a refund on perishable items such as kefir grains once they have been packed and posted via Royal Mail.

Wool
Provided wool is still in its original saleable condition and has not been unraveled or had the label removed, we will issue a refund up to 30 days after receipt of goods.
Please email info@plawhatchfarm.co.uk to arrange. Cost for return postage is to be paid for by the customer. Once we have received the return and it is in good condition, we will issue a refund for the price of the goods. We cannot refund postage.

Gift Cards
Gift cards are non-refundable. They can however be topped up so are re-giftable.